Public services citizen centric

22 December 2020

Agora Falo Eu!

Last September 11th, the game “Agora Falo Eu!” Was publicly presented at a session that took place at the Raiz project facilities in Ramalde, Porto.

22 December 2020

Citizen Shops

We are in the Citizen Shops to test new functional prototypes that aim to improve the experience of those who visit and work in Citizen Stores. These prototypes result from proofs of concept developed based on the results of the research and a collaboration maintained with the Faculty of Fine Arts of the University of Lisbon and with the Design Factory Aveiro

Self-Service Accelerator

The project aims to create a solution that allows citizens to perform digital public services (DPS) autonomously, enabling them to perform in the future by their own means, taking pressure off of face-to-face services and improving the performance of existing digital services . It aims to explore what are the essential characteristics of this solution in a combination of physical space, equipment (hardware) and the experience desired by citizens in DPS.

Tax Citizenship 2.0

The aim of this project was to identify opportunities for improvement in the context of the interaction between the Tax and Customs Authority (AT) with citizens. In order to carry out an initial diagnosis of the reference situation, fieldwork was carried out in the Finance Services in Lisbon, Aveiro and Évora, in addition to the […]